Since 2008, Bilingual Notary Network has been trusted by title agencies, mortgage lenders, servicers and consumers to perform loan and document signings in multiple languages across the country.

Now that we’re launching a blog and putting out a monthly newsletter, we thought we would introduce ourselves and let you get to know the people behind BNNServices a little better.

Meet Madeline and David Ricci

Between them, they have over 50 years of mortgage banking experience at top ten organizations, Madeline as a sales leader in originations, servicing and REO and David in leadership roles ranging from originations, operations and servicing to specialty areas in construction, renovation, and reverse mortgage lending.

You name it, they’ve done it. 

Both experienced firsthand the process breakdowns at the point of closing that routinely threatened transactions and left consumers with negative experiences.

Sometimes it was a lack of education on the consumer side before the closing — they wouldn’t bring the required funds or wouldn’t know what they were signing. Other times the knowledge gap lay with the signing agent assigned to the transaction. Sometimes the agent didn’t even speak the same language as the signer.

So they decided to do something about it themselves and started Bilingual Notary Network.

What Makes BNNServices Different

BNNServices promotes a high-touch customer service process. On average BNNServices “touches” each and every file 8 or 9 times to ensure the process moves forward free of delays. That’s why we’ve completed over 250,000 signings in all 51 jurisdictions and maintained a closing ratio of 96 percent. 

Our process looks like this

First we assess the order, the client, and the product being transacted in order to find the right agent for the job — by which we mean making sure the agent:

  • Can accommodate the signers schedule and has enough time between appointments so the signer can complete the signing at their own pace and not feel rushed through the process
  • Has experience with the type of transaction that is being executed
  • Has the proper credentials and certifications for the job
  • Speaks the same language as the signer

Next, we make sure the documents were received by the signing agent, confirm that the signing agent will be at the appointment on time, confirm when they arrive at the appointment, confirm that there were no issues, and confirm that the documents were delivered to the client on schedule.

The end result is easier and more convenient signings and “transactions” that feel more like celebrations. 

Because in the end, it’s the funding that matters most, whether it’s for a college loan, purchase or construction of a new home, paying off bills or college education. We never forget the important role we play to make sure they have a great experience!

Ready to experience the BNNServices difference? Get started today!

Below are just a few of the tens of thousands of consumer reviews BNNServices earns thanks to our process and our AMAZING signing agents:

  • Kristine, BNNServices Signing Agent

“Definitely an asset. She was professional, very knowledgeable and was able to answer all of our questions.” – Sean and Maridellan, 10/2019

  • Kimberly, BNNServices Signing Agent

“Loved working with Kimberly. She was proactive in communicating with the process and time. She was fun to sit with and very thorough in her explanation of documents. She started the day out great!” – Beverly, 10/2019

Ready to experience the BNNServices difference? Get started today!